Privacy Policy
What we collect
Order, contact and billing data; client-uploaded files; referral or promotion codes; and experience events such as opening a project, unit or amenity, selecting a call to action and session duration.
What we do not collect
We do not store camera images or precise geographic location. Buyer contact information is not collected without clear consent.
Why we use data
To fulfil orders, send invoices and updates, operate the experience, attribute verified sales to approved marketing partners, calculate commission, measure interest, improve performance, prevent misuse and meet legal obligations. Partners see aggregated sale and commission data, not customer contact details.
Service providers
We use vetted providers for secure payment processing, managed data storage, large-file delivery, operational email and website hosting. Each provider is governed by its own contractual and security controls.
Public-site analytics
Analytics and session replay start only after you choose Allow analytics. Replay is limited to public sales and demo pages, masks input fields and is disabled on client, admin, partner, upload, payment and legal pages. We do not send names, email, phone, files or invoices to the analytics provider.
Retention
Project assets are retained for 90 days after an experience is suspended before archiving or deletion unless law or contract requires a different period. Billing records follow applicable accounting requirements.
Your rights
To request access, correction, deletion or marketing opt-out, contact support@exaroll.com with the subject Privacy Request.